Bead Benders

Policies

If you would like to pay by check, please email me the name of the item you would like to robin@beadbenders.com so that I can send you an invoice. Items will ship after the check has cleared.

Shipping & Returns Policy

Shipping and Delivery Policy

The United States Postal Service (USPS) provides our standard shipping service, as well as UPS. We ship your in-stock purchases via USPS Priority Mail or UPS Ground within two business days (excluding Sunday) of receipt of order.

Your items should arrive at their destination within 3-5 business days from date of shipment if you are located in the Carolinas, 5-7 business days from date of shipment if you are out of state. This excludes orders for which we are given incorrect or incomplete addresses.

Orders shipped via USPS Priority Mail can be tracked online using the tracking code provided in your order confirmation statement.. If you're in an extra hurry to receive your items, orders placed for in-stock items before 12 P.M. (EST) may be shipped via overnight service upon your request for an additional charge. Please contact Customer Service to arrange for special shipping arrangements at robin@beadbenders.com.

Oversized or heavy orders may require extra charges. Please contact Customer Service for shipping rates to Alaska, Hawaii, or US Territories or outside of the United States. International Rates vary by location, so please call Customer Service. In order to better serve you, please provide us with a daytime and evening telephone number in case we need to clarify your order.

Package Total

USPS

$0 - $30.00

$3

$30.01 to $50.00

$7

$50.01 to $150.00

$10

$150.01 to $200.00

$15

Over $200.00
Free

Priority Mail-for APO/FPO only
If you are shipping to a PO Box or a military address ( APO or FPO ) you must ship your order using the US Postal Service. Priority Mail is a non-guaranteed method of shipping. BeadBenders is not responsible for packages lost, stolen or otherwise missing. Priority Mail packages are normally delivered within 3 to 5 days. However, please allow up to 2 weeks for delivery.

International Shipping
Please contact Customer Service at robin@beadbenders.com for ALL International Shipping information.

Holiday Shipping
BeadBenders makes every effort to deliver your holiday orders on time and accurately. Please be aware that as we get closer to Christmas, shipping delays may occur.

If you have any concerns about the delivery of your package, please contact us. For products directly ship by vendor, please note that the cut off dates will be TWO days earlier than the normal cut off dates below:

Service Cutoff Dates
Ground Thanksgiving: November 12
Hanukkah Eve: December 4
Christmas: December 10
New Year's Eve: December 17
Express Thanksgiving: November 19
Hanukkah Eve: December 12
Christmas: December 18
New Year's Eve: December 26

Return Policy:

We want you to be completely satisfied with every purchase you make from the BeadBenders online store. Therefore, every Non-Food item we sell is unconditionally guaranteed. If you are not satisfied with your Non-Food purchase or gift for any reason, we will be happy to replace your item or provide you with a credit for the purchase within 7 days of your order, excluding any shipping charges. Shipping charges are refunded only if the fault is that of BeadBenders.

If you wish to make a return, please send an email to: robin@beadbenders.com. Please be sure to include your name, email address, order number, the reason for your return, and if you would like the item replaced or prefer credit for the purchase of other items. We will then issue you a Return Code Authorization. Returns without an Return Code Authorization will not be accepted. Feel free to contact Customer Service at robin@beadbenders.com if you have any questions regarding a return.

Communications with this Site
Any communication or other content that you transmit to this Site, whether by e-mail, posting, uploading, or otherwise, will be treated as non-confidential and non-proprietary. By transmitting content to this Site, you automatically grant to BeadBenders a royalty-free, perpetual, irrevocable and non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform and display that content alone and as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights. You agree that BeadBenders and its affiliates are free to use any ideas, concepts, know-how, or techniques contained in any content that you transmit to this Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products, and that BeadBenders need not provide any compensation or acknowledgment to you in exchange for any such use.

You agree not to transmit to this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, pornographic, or profane content, or any other content that could constitute or encourage conduct that would violate any law. BeadBenders and its affiliates will fully cooperate with any law enforcement authorities or court order requesting or directing BeadBenders and its affiliates to disclose the identity of, help identify, or locate, anyone transmitting any such content.

BeadBenders and its affiliates may pre-screen or monitor content transmitted to this Site by third parties. If notified, BeadBenders and its affiliates may investigate an allegation that content transmitted to this Site is in violation of the Terms and Conditions and determine whether to have the communication removed from this Site. However, BeadBenders and its affiliates are under no obligation to remove content transmitted by third parties from this Site and assume no responsibility or liability arising from or relating to any such content, including but not limited to any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained therein. BeadBenders and its affiliates assume no responsibility or liability for any actions or content transmitted by or between you or any third party within or outside of this Site.

The Information We Collect
At our site, you may now or in the future be able to order products, enter contests, vote in polls or otherwise express an opinion, subscribe to one of our services such as our online newsletters, or participate in one of our online forums or communities. The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services.

At certain parts of our site, only persons who provide us with the requested personally identifiable information will be able to order products and services or otherwise participate in the site's activities and offerings.

We also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g., Windows XP or Mac) and the domain name of your Internet service provider (e.g., AOL, Earthlink).

How We Use the Information
We may use the information you provide about yourself to fulfill your requests for our products and services, to respond to your inquiries about our offerings, and to offer you other products, advertisements, programs or services that we believe may be of interest to you.

We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services.

We may disclose personally identifiable information in response to legal process, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request.

Agents and contractors of BeadBenders who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for BeadBenders.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that is collected will never be disclosed in a manner that is inconsistent with this Privacy Notice.

We may also disclose personally identifiable information to companies whose practices are not covered by this privacy notice (e.g., other marketers, magazine publishers, retailers, participatory databases, and non-profit organizations) that want to market products or services to you. If our site shares personally identifiable information, it will provide you with an opportunity to opt out or block such uses. For more information, please see the "Opt-Out" provision listed below.

We may on occasion combine information we receive online with other information and outside records to enhance our ability to market to you those products or services that may be of interest to you. If you prefer not to receive marketing information from this site, you may follow the "unsubscribe" instructions provided on any marketing e-mail you receive from this site.

Finally, BeadBenders will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.

Collection of Information by Third-Party Sites and Sponsors
Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we may not have control over information that is submitted to, or collected by, these third parties.

Personal Information
You are under no obligation to provide us with any personal information requested by our Site, but without it we may not be able to fulfill some types of requests. If you do not want your personal information collected, simply do not submit it through the Site.
We may share anonymous aggregated data with other companies that we do business with for market research purposes. For example, we may report to an affiliate that a certain percentage of our Site's users are between the ages of 30-35.

Data Collected Automatically
When you visit our Site, your Internet browser will automatically send us your Internet Protocol ("IP") address and information such as the type of browser you use, the date and time you accessed our Site, and the IP address of the Web site from which you linked to our Site. We may use this information to give you access to the Site, to tailor your experience on our Site, to display content customized to your preferences, and to otherwise administer the Site.

Like many companies, we may store information on your computer in the form of a "cookie". A cookie may tell us whether you have visited our Site before and what pages on our Site you have viewed. The cookies we use do not collect any personal information about you, provide us with any way to contact you, or extract any information from your computer. With most Internet browsers, you can erase cookies from your hard drive, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to your Internet browser's instructions or Help Screen to learn more about these options.

No Collection of Personal Data from Children
BeadBenders will not knowingly: (i) collect any information from minors without their parent's or guardian's consent, or (ii) provide any personal information collected from children to any third party.

Opt-Out
BeadBenders may send you information that you request or respond to your e-mails to us. If you would prefer not to receive direct communications from us, you can opt out of this at the time of information collection.

Review and Correction of Your Information
If for any reason you are concerned that the personal information about you that is maintained by BeadBenders is incorrect, please contact us by e-mail at robin@beadbenders.com and we will be happy to update or remove your personal information accordingly. We may continue to retain your information in our files due to technical and legal requirements, constraints related to the security, integrity and operation of our Site or to resolve disputes.

Links
Our Site may offer links to other sites. We encourage our users to be aware when they leave our Site and to read the privacy and other policies of the sites they visit. Please be aware that we are not responsible for other companies' policies or practices.

Security
BeadBenders has taken steps to make all information received from our on-line visitors as secure as possible against unauthorized access and use. All information is protected by our security measures, which are periodically reviewed and updated. Please be aware, however, that it may be possible for others to read messages that you send over the Internet, so do not send any information by e-mail that you would like to keep confidential.

Amendment of Policy
BeadBenders approaches Internet communications with a strong commitment to individual privacy rights and concerns We reserve the right to amend this Privacy Policy at any time with or without notice. Please check this page periodically for changes.

Contacting Us
If you have any questions about our Terms and Conditions of Use / Privacy Statement, and/or the practices of this Site, please contact us by e-mail at robin@beadbenders.com.

Other Sites
This Site may contain links to third party Web sites. These links are provided solely for your convenience. BeadBenders and its affiliates do not endorse the content of any such third party Web site, have not reviewed all material linked to any such site, and are not responsible for the content of any such site. Your accessing and viewing of any such third party site is conducted at your own risk.

General
BeadBenders makes no claims that the content of this Site is appropriate or may be downloaded outside of the United States of America. If you access this Site from outside of the United States of America, you do so at your own risk and are responsible for compliance with the laws of the country or other territory in which you are located. References to a particular product or service do not imply that BeadBenders and its affiliates intend to make such products or services available in all countries. If any provision of the Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of any such provision shall not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in full force and effect. No waiver of any provision of the Terms and Conditions shall be deemed a further or continuing waiver of any such provision or any other provision.